INOVA Francesinha — Mobile Application
Refunds and Cancellations
Ler este documento em português
Up to 2 hours before your slot
You can request a cancellation in the app and get everything back. We call you to confirm before refunding anything — the request in the app never refunds on its own.
In the last 2 hours
The food is already being prepared and cannot be un-made, so the app stops offering cancellation. If something is wrong, call us and we will sort it out on the phone.
If your order did not arrive or was wrong
Call us and we refund — everything, or just the part that went wrong. Missing a dessert? We refund the dessert. You do not need to return anything or prove anything. It is by phone because that is the fastest way to understand what happened and fix it there and then.
How you get your money
Your choice, and both options are always available:
- Credit on your INOVA account — available immediately, usable on your next order, and it never expires. It is your money and it stays yours.
- Back to your original payment method — banks usually take 5 to 10 working days to show it. If you paid by MB WAY, we give you the reference so you can track it.
Reservations
Cancelling a reservation costs nothing. INOVA points for a reservation are only awarded after you show up at the restaurant.